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var(--accent);border-radius:var(--radius-sm);width:100%;min-height:64px;color:var(--text-primary);outline:none;padding:8px 10px;font-family:inherit;font-size:13px;line-height:1.5}.timeline-edit-actions{justify-content:flex-end;gap:6px;display:flex}.timeline-edit-actions button{border-radius:var(--radius-sm);cursor:pointer;background:var(--accent);color:#fff;height:28px;transition:background var(--transition);border:none;padding:0 12px;font-size:12px;font-weight:600}.timeline-edit-actions button:hover{background:var(--accent-hover)}.timeline-edit-actions button.ghost{background:var(--bg-surface-2);color:var(--text-muted);border:1px solid var(--border)}.timeline-edit-actions button.ghost:hover{background:var(--bg-surface-3);color:var(--text-primary)}.timeline-attachments{border-top:1px solid var(--border);flex-wrap:wrap;gap:8px;padding:8px 12px;display:flex}.timeline-attachment{border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-surface-3,var(--bg-surface-2));position:relative;overflow:hidden}.timeline-attachment img{object-fit:cover;max-width:120px;max-height:80px;display:block}.timeline-attachment video{max-width:200px;max-height:120px;display:block}.attachment-remove{color:#fff;cursor:pointer;width:20px;height:20px;transition:background var(--transition);background:#000000a6;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:10px;display:flex;position:absolute;top:3px;right:3px}.attachment-remove:hover{background:#dc2626cc}.attachment-modal{z-index:200;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#000000bf;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.attachment-modal-content{border-radius:var(--radius-lg);background:var(--bg-surface);border:1px solid var(--border);max-width:90vw;max-height:90vh;position:relative;overflow:hidden;box-shadow:0 24px 64px #00000080}.attachment-modal-content img,.attachment-modal-content video{object-fit:contain;max-width:85vw;max-height:85vh;display:block}.attachment-modal-close{color:#fff;cursor:pointer;z-index:10;width:28px;height:28px;transition:background var(--transition);background:#0000008c;border:none;border-radius:50%;justify-content:center;align-items:center;display:flex;position:absolute;top:8px;right:8px}.attachment-modal-close:hover{background:#000c}.toast{z-index:300;border-radius:var(--radius-md);pointer-events:none;align-items:center;gap:7px;padding:10px 18px;font-size:13px;font-weight:600;animation:toast-in .2s;display:flex;position:fixed;bottom:24px;left:50%;transform:translate(-50%)}.toast-success{color:#6ee7b7;background:#065f46;border:1px solid #059669}@keyframes toast-in{0%{opacity:0;transform:translate(-50%)translateY(8px)}to{opacity:1;transform:translate(-50%)translateY(0)}}.side-card{border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--bg-surface);overflow:hidden}.side-card-header{border-bottom:1px solid var(--border);background:var(--bg-surface-2);justify-content:space-between;align-items:center;padding:8px 14px;display:flex}.side-card-title{letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);font-size:10px;font-weight:700}.side-card-body{flex-direction:column;gap:6px;padding:10px 14px;display:flex}.shopify-link{color:var(--accent);transition:color var(--transition);text-decoration:none}.shopify-link:hover{color:var(--accent-hover);text-decoration:underline}.ai-recalc-btn{border-radius:var(--radius-sm);background:var(--bg-surface-2);border:1px solid var(--border);height:24px;color:var(--text-muted);cursor:pointer;transition:all var(--transition);align-items:center;gap:5px;padding:0 8px;font-size:11px;font-weight:600;display:inline-flex}.ai-recalc-btn:hover{background:var(--bg-surface-3);color:var(--text-primary)}.ai-recalc-btn:disabled{opacity:.45;cursor:not-allowed}.ai-recalc-btn .icon{font-size:11px}.skeleton{background:linear-gradient(90deg,var(--bg-surface)25%,var(--bg-surface-2)50%,var(--bg-surface)75%);border-radius:var(--radius-sm);background-size:400px 100%;animation:shimmer 1.4s linear infinite}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#80808033;border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#80808059}.sidebar-close-btn{display:none!important}@media (max-width:768px){.sidebar-close-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;font-size:18px;display:flex!important}}@media (min-width:769px){.sidebar-close-btn{visibility:hidden!important;pointer-events:none!important;width:0!important;height:0!important;margin:0!important;padding:0!important}.mobile-bottom-nav,.mobile-menu-btn,.sidebar-close-btn{display:none!important}}.mobile-menu-btn{color:var(--text-primary);cursor:pointer;background:0 0;border:none;font-size:22px;display:none}.mobile-overlay{z-index:40;background:#00000080;position:fixed;inset:0}@media (max-width:768px){.app,.mobile-menu-btn{display:block}.mobile-main{padding:12px 12px 90px}.header{flex-direction:column;gap:8px;align-items:flex-start!important}.header h2{font-size:18px}.create-ticket-btn{justify-content:center;width:100%}.metrics{-ms-overflow-style:none;scrollbar-width:none;gap:10px;padding-bottom:8px;display:flex;overflow-x:auto}.metrics::-webkit-scrollbar{display:none}.metric{flex-shrink:0;min-width:140px}.filters{grid-template-columns:1fr;gap:8px;display:grid}.filters input,.filters select{width:100%}.ticket{border-radius:var(--radius-lg);margin-bottom:10px;padding:12px 14px}.modal-pro{border-radius:0;width:100%;max-width:none;height:100%}.ticket-layout{flex-direction:column;display:flex}.ticket-chat{border-radius:0;order:1;padding:0}.ticket-side{order:2}.main{flex-direction:column;gap:14px;padding:16px;display:flex}.card{width:100%}.sidebar{width:260px;transition:transform var(--transition-md);z-index:50;position:fixed;top:0;bottom:0;left:0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-header{justify-content:space-between;align-items:center;display:flex}.mobile-bottom-nav{-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border-top:1px solid var(--border);z-index:50;background:#080a0ef2;justify-content:space-around;align-items:center;height:62px;display:flex;position:fixed;bottom:0;left:0;right:0}.mobile-bottom-nav button{color:var(--text-muted);cursor:pointer;background:0 0;border:none;font-size:22px}.mobile-bottom-nav .primary{background:var(--accent);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;margin-top:-18px;font-size:22px;display:flex;box-shadow:0 4px 14px #10b98159}}[data-theme=light] .mobile-bottom-nav{background:#f8fafcf2}[data-theme=light] .sidebar{background:#ffffffeb;box-shadow:2px 0 16px #0000000f}[data-theme=light] .sidebar-header .logo{filter:brightness(0)!important}[data-theme=light] .menu .item.active{background:#10b9811a;border-color:#10b98140}[data-theme=light] .card,[data-theme=light] .metric{background:#ffffffd9;box-shadow:0 1px 4px #0000000f}[data-theme=light] .ticket:hover{background:#00000005}[data-theme=light] .modal-card,[data-theme=light] .modal-pro{background:#fffffffa;box-shadow:0 20px 60px #00000026}[data-theme=light] .modal-overlay{background:#00000059}[data-theme=light] .button{background:#fffc}[data-theme=light] .button:hover{background:#fff}[data-theme=light] .btn-secondary{background:#ffffffb3}[data-theme=light] .btn-secondary:hover{background:#fff}[data-theme=light] .filters input,[data-theme=light] .filters select,[data-theme=light] .view-switch{background:#fffc}[data-theme=light] .filter-toggle{background:#ffffffb3}[data-theme=light] .reply-actions input,[data-theme=light] .reply-actions select{background:#fffc}[data-theme=light] .reply-actions .btn-ai{background:#ffffffb3}[data-theme=light] ::-webkit-scrollbar-thumb{background:#00000026}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#00000040}[data-theme=light] .ticket-loader-logo{filter:invert()}.evidence-page{background:#0d0f14 radial-gradient(circle,#ffffff0d 1px,#0000 0) 0 0/24px 24px;justify-content:center;align-items:center;min-height:100vh;padding:24px 16px;font-family:Inter,system-ui,-apple-system,sans-serif;display:flex}.evidence-card{background:#161920;border:1px solid #ffffff14;border-radius:20px;flex-direction:column;gap:18px;width:100%;max-width:480px;padding:32px 28px;display:flex;box-shadow:0 24px 64px #00000080}.evidence-header{align-items:center;gap:10px;margin-bottom:4px;display:flex}.evidence-logo{object-fit:contain;width:28px;height:28px}.evidence-brand{color:#e5e7eb;letter-spacing:-.01em;font-size:14px;font-weight:700}.evidence-title{color:#f3f4f6;letter-spacing:-.02em;margin:0;font-size:22px;font-weight:700;line-height:1.3}.evidence-card .muted{color:#9ca3af;margin:0;font-size:14px;line-height:1.6}.evidence-card textarea{resize:vertical;color:#e5e7eb;box-sizing:border-box;background:#1f2330;border:1px solid #ffffff1a;border-radius:10px;outline:none;width:100%;min-height:90px;padding:12px 14px;font-family:inherit;font-size:14px;line-height:1.5;transition:border-color .15s}.evidence-card textarea:focus{border-color:#10b981}.evidence-card textarea::placeholder{color:#4b5563}.file-picker{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.file-btn{color:#d1d5db;cursor:pointer;white-space:nowrap;background:#1f2330;border:1px solid #ffffff1f;border-radius:8px;align-items:center;gap:7px;padding:9px 16px;font-family:inherit;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex}.file-btn:hover{color:#fff;background:#252a38;border-color:#10b981}.file-hint{color:#6b7280;font-size:13px}.evidence-preview-grid{grid-template-columns:repeat(auto-fill,minmax(80px,1fr));gap:8px;display:grid}.evidence-preview-item{aspect-ratio:1;background:#1f2330;border:1px solid #ffffff14;border-radius:8px;position:relative;overflow:hidden}.evidence-preview-item img,.evidence-preview-item video{object-fit:cover;width:100%;height:100%;display:block}.evidence-preview-remove{color:#fff;cursor:pointer;background:#000000b3;border:none;border-radius:50%;justify-content:center;align-items:center;width:20px;height:20px;font-size:11px;font-weight:700;line-height:1;transition:background .15s;display:flex;position:absolute;top:4px;right:4px}.evidence-preview-remove:hover{background:#dc2626d9}.evidence-preview-name{color:#d1d5db;white-space:nowrap;text-overflow:ellipsis;background:#0009;padding:3px 5px;font-size:9px;position:absolute;bottom:0;left:0;right:0;overflow:hidden}.file-list{flex-direction:column;gap:4px;margin:0;padding:0;list-style:none;display:flex}.file-list li{color:#6b7280;border-bottom:1px solid #ffffff0d;padding:4px 0;font-size:13px}.evidence-card .consent{cursor:pointer;align-items:flex-start;gap:10px;display:flex}.evidence-card .consent input[type=checkbox]{accent-color:#10b981;cursor:pointer;flex-shrink:0;width:16px;height:16px;margin-top:2px}.evidence-card .consent span{color:#9ca3af;font-size:13px;line-height:1.5}.evidence-card .error{color:#f87171;background:#ef44441f;border:1px solid #ef44444d;border-radius:8px;padding:10px 14px;font-size:13px}.evidence-card>button{color:#fff;cursor:pointer;letter-spacing:-.01em;background:linear-gradient(135deg,#10b981,#059669);border:none;border-radius:10px;width:100%;padding:13px;font-family:inherit;font-size:15px;font-weight:700;transition:opacity .15s,transform .1s}.evidence-card>button:hover{opacity:.92;transform:translateY(-1px)}.evidence-card>button:active{transform:translateY(0)}.evidence-card>button:disabled{opacity:.5;cursor:not-allowed;transform:none}.evidence-card .legal{color:#4b5563;text-align:center;margin:0;font-size:11.5px;line-height:1.5}.evidence-card h2{color:#10b981;letter-spacing:-.02em;margin:0;font-size:24px;font-weight:700}.evidence-card p{color:#9ca3af;margin:0;font-size:14px;line-height:1.6}.cx-cta-section h2,.cx-df-text h3,.cx-features-hero-text h3,.cx-hero-title,.cx-section-title{letter-spacing:-.03em!important;font-family:Inter,system-ui,-apple-system,sans-serif!important}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}